No other product does what FaceMe Connect can.
Chat with customers, share links and review documents. Can't do that on the phone can you? Record it and store it. All with 128bit encryption
Connect to your clients from where they are. In a branch, in a store at a kiosk.
Keep your brand, keep your colours. Connect can be branded as your own delivering a unique customer experience with custom branded on hold opportunities, e.g. your latest marketing advertisement
Works with NEC, CISCO, Avaya, Genesys, Mitel, Shortel, Asterisk & more
Gaining the competitive edge in today's fast paced, constantly evolving business world means companies must escalate operating performance, reduce costs, increase reliability, improve cycle time to market, and ultimately meet and exceed customer requirements. You need to Connect
Connect is vendor agnostic, Its a an elusive world first. It enables inbound video & collaboration into a Contact Centre environment. Nobody else can do this.
FaceMe Connect can be used with all major phones system providers
Well there is a very good chance it will. FaceMe Connect has been designed to integrate with a most phone systems. It already works will all major brands and uses standards based technology. By treating video the same way as skills based routing systems deal with voice, which is the only way to truly introduce a multi-channel environment with a relevant service experience. Leveraging existing queuing infrastructure gives the maximum opportunity to blend, prioritise and report on video interaction
To start off, it doesn't require you to upgrade your current system or network to handle it. Your phone systems thinks its just another call, but through some very smart technology we send in video with collaboration to your agents. This alone makes FaceMe Connect stand out over any other solution on the market.
Assuming that your company already has standard hardware in place, i.e. a collection of PCs, you should expect to spend only a small amount for cameras and headphones. There are number of different options for purchasing FaceMe Connect Platform. Just ask our sales team.
Video can be used in just about any industry from retail to banking.
It can also have profound benefits in certain sectors. For example, insurance companies spend a lot of money training their agents to detect if a customer might be lying, and with visual cues this job could be made even easier.
Once a call has ended, customers can be passed through to a web form or a IVR in order to record their feedback.
Right now WebRTC is still developing, as it is only supported by some browsers. Which is why Connect currently uses Adobes flash platform. Flash is installed on 99% of desktop or laptop machines and works across all major browsers such as IE, Chrome Firefox and Safari.
Its like having a live interactive self help video. A agent can quickly share their screen and show a customer exactly what they need to do with no downloads straight from a web browser.
Customer satisfaction on video chat is far higher than that of any other channel. Our results show video is also still new enough that by using it you are automatically exceeding your customerâs expectations. FaceMe Connect lets you redirect a customer to a survey or landing page after the call has ended.
Similarly to phone calls, companies handling sensitive customer data via video chat needs to be able to record interactions in order to be PCI compliant. Which is why FaceMe Connect with its vendor agnostic approach allows customers to leverage existing quality and compliance technologies to integrate video channels into their existing compliance and quality programs. All conversations can be recorded stored all over 128bit encryption.
FaceMe Connect and Collaboration services are available in a number of locations throughout the world. If you would like to speak with a local representative please fill in the contact form and choose your location.
Engage with clients on their terms and their device .
Use FaceMe Connect on any laptop of desktop computer. Delivered via any web browser.
Connect With Customers on the go. Load the app and engage
Connect in branch, store or reception
Designed for large Scale, FaceMe Connect can re-create the in-branch experience without forcing customers into bricks and mortar. Take advantage of your current phone system power and add video
FaceMe Connect has been truly fantastic. Not only does it enable to save on staffing costs, it has outstripped phones sales by 4:1!
Neo Khuat, NZ Bank
Our customers really like the fact they can talk to someone face-to-face. Its easy for them, and makes a big difference for our staff. Customers know they can trust us.
Mark Netten, Snell Packaging
At the core of our business is our customer service. Connect lets us build our value with meantime and interactive meetings with customers. This is the way forward
Chris Lee, GM Customer Service, Hi-Tech Solutions